FREQUENTLY ASKED QUESTIONS

How long before my item will ship?

We do our best to ship within 2-3 business days via USPS First Class or Priority Mail. 

Where is my item shipping from?

All items on our site ships from our shop in Kenosha, Wisconsin.

Will I receive tracking information?

Yes, you will receive an email with tracking information as soon as we ship your order.

Do you ship Internationally? 

We do not currently ship internationally. 

Do you accept returns?

We have a 30-day return policy, excluding seasonal items. you have 30 days after purchasing your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, unwashed, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you may visit us in store, or you can contact us at info@milliebopeep.com. Please note that returns will need to be sent to the following address: 5720 6th Ave., Kenosha, WI 53140

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@milliebopeep.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@milliebopeep.com.

The item I want is out of stock. Will you be restocking? 

We restock on a weekly basis at minimum and items will likely be restocked if they are available, excluding limited edition items. Feel free to reach out to us to see if we will be restocking the item(s) you hope to purchase.

Are your items authentic? 

Yes, always. We only purchase from authorized distributors who hold the actual product trademarks. 

How can I contact you?

The best way to contact us is via email using the "contact us" tab on our website, or directly to info@milliebopeep.com. This email is always monitored, but please allow 24 hours for a reply.

You can also send us a message on our Facebook page: www.facebook.com/milliebopeep