We ship within 2-3 business days and use USPS.

If you placed an order for local pick up, your order wil be ready within 24 hours.

WE ONLY SHIP TO RESIDENTIAL. We do not ship to commercial or warehouses.

All items on our site ships from our shop in Kenosha, Wisconsin. If you are local and would like to pick your order up please place your order online and choose "local pickup."

Yes, you will receive an email with tracking information as soon as we ship your order.

We do ship internationally to Canada, Australia and the United Kingdom. Due to carrier rates, we do NOT accept returns or exchanges on internationally shipped items.

We accept returns or exchanges within 14 days of purchase only for a full refund. Please see our Return policy tab to see if your item qualifies. You can find our return & exchange policy here.

If you purchased online, the buyer is responsible for purchasing their own return label.

If you enteted the wrong addresses and your package has already been shipped out, unfortunately we do not have control once it's in the possession of the carrier. Please contact your local carrier for more information.

If your package is showing it is delivered, but it is missing, please get in touch with your local USPS for claim submissions. For USPS claims, visit: https://www.usps.com/help/claims.htm#

Millie Bo Peep is not responsible for lost or missing packages, though we are happy to help assist with claim submissions. Claims must be submitted between 15-60 days of delivery.

The best way to contact us is via email using the "contact us" tab on our website, or directly to info@milliebopeep.com. This email is always monitored, but please allow 24-48 hours for a reply.

You can also send us a message on our Facebook page: www.facebook.com/milliebopeep 

You can call us during our store hours at (262) 455-7976