FREQUENTLY ASKED QUESTIONS

How long before my item will ship?

We do our best to ship within 2-3 business days via USPS Priority Mail or Ground Advantage, or through UPS. Items are shipped out Wednesday-Saturday as we are closed on Mondays & Tuesdays.

If you placed an order for local pick up, your order wil be ready within 24 hours. Local orders made between Sunday and Tuesday will be ready on Wednesday.

Where is my item shipping from?

All items on our site ships from our shop in Kenosha, Wisconsin. If you are local and would like to pick your order up please place your order online and choose "local pickup."

Will I receive tracking information?

Yes, you will receive an email with tracking information as soon as we ship your order.

Do you ship Internationally? 

We do ship internationally to Canada and Australia. Due to carrier rates, we do NOT accept returns or exchanges on internationally shipped items.

Do you accept returns?

We accept returns or exchanges within 14 days of purchase only for a full refund. If it is after 14 days but before 30 days we allow store credit if your item(s) qualify. Please see our Return policy tab to see if your item qualifies. You can find our return & exchange policy here.

Are your items authentic? 

Yes, always. We purchase our items directly with the brand.

How can I contact you?

The best way to contact us is via email using the "contact us" tab on our website, or directly to info@milliebopeep.com. This email is always monitored, but please allow 24-48 hours for a reply.

You can also send us a message on our Facebook page: www.facebook.com/milliebopeep 

You can call us during our store hours at (262) 455-7976